Supply chain management is frequently underestimated in the furniture industry. Thus, considerable approaches to improve profitability are left untouched. An empirical study shows that integrated IT-based operations are considered to be of exceptional
importance for a company’s success. However, in the furniture industry, few IT or supply chain standards have been successfully implemented. In the study, forecasting and sales control were identified as key areas for improvement. Logistics service
providers were not considered to be of great importance. All in all, there is a lack of scientific research with regard to provensuccessful concepts for systematically identifying and exploiting supply chain management potentials in the furniture industry.